All FAQs

Citruss is for businesses that sell services by appointment, including salons, studios, coaches, consultants, and tutors. Manage bookings for yourself or your team, online or in person.

Manage services, available hours, bookings, payments, and client records in one place. Use the AI writing assistant for business descriptions, service details, and team bios. Pro adds the AI Business Analyst to help you understand your business data.

No. Your Citruss page gives clients a place to explore your services, choose a time, and book. You can use it on its own or link to it from an existing website.

Yes. Put your booking link in your bio, messages, emails, or website. Clients open it to choose a service, book a time, and pay.

Offer appointments such as haircuts, photography sessions, consultations, or lessons. Give each service its own description, price, and duration, and choose online or in person.

Yes. Set your available hours, how much notice you need before a booking, and breaks between sessions. Citruss shows clients the available times that fit your booking rules.

Yes. Free includes up to 2 active bookable team members; Pro includes unlimited bookable team members. Assign services and working hours to each person, and let clients choose a team member or book based on availability.

Payments use Paystack in Nigeria, Ghana, Kenya, South Africa, and Côte d’Ivoire. Available currencies and payment methods depend on your market. Email hello@usecitruss.com to check support for your business.

No. Clients choose a service and an available time, then enter their name and email to book.

The appointment appears in your dashboard. Clients receive their booking details by email, with a link to add the appointment to their calendar.

Clients contact you through their booking email to request a cancellation or another time. You agree any changes or refunds with them.

Yes. See each client’s past and upcoming appointments, how often they visit, and what they spend. Filter for returning clients and send a personal message or offer to invite them back.

Yes. You can download your client list as a CSV file.

Yes. All plans include basic insights. Pro adds the AI Business Analyst to explain bookings, revenue trends, and performance using your business data. Growth adds deeper analysis, client metrics, and personalized growth recommendations.

Citruss helps you turn interest into bookings with a shareable service page, AI-assisted service descriptions, and tools to reconnect with clients. Share your link through social media, messages, your website, and referrals.

Citruss Free is $0 per month, Pro is $19 per month or $180 per year, and Growth is $49 per month or $468 per year. Citruss transaction fees are 5% on Free, 3% on Pro, and 1% on Growth. Payment provider processing fees apply separately.

Yes. Clients can pay a 30% deposit when booking and receive a payment link for the remaining balance after the session starts.

Yes. Set each service as online or in person. You can add a meeting link to online services so clients know where to join.

Clients only see times you are available. Once a time is booked, another client cannot book the same person at that time. You can also leave time between appointments and choose how much notice you need for new bookings.

Yes. All plans include booking confirmation emails and email reminders. Citruss Pro and Growth also send automatic WhatsApp reminders 24 and 2 hours before appointments, with no host setup required.

Citruss charges a 5% transaction fee on Free, 3% on Pro, and 1% on Growth. Payment provider processing fees apply separately.

Once you confirm the session has started, clients who paid a 30% deposit receive an email with a link to pay the balance. You can see the amount paid and the balance due for each booking.

Payments are processed through Paystack in Nigeria, Ghana, Kenya, South Africa, and Côte d’Ivoire. Available payment methods depend on your market.

Yes. Set the service price to zero. Clients can book a time and receive confirmation without going through payment checkout.

Citruss Free costs $0 per month. It includes a public booking profile, services, weekly availability, a bookings tracker, client history, basic insights, email notifications and reminders, and 15 AI writing generations per month. The Citruss transaction fee is 5%.

Citruss Pro costs $19 per month or $180 per year. It includes everything in Free, unlimited bookable team members, automated WhatsApp reminders, the AI Business Analyst, 150 monthly AI writing generations, and two-way Google Calendar sync. The Citruss transaction fee drops to 3%.

Citruss Growth costs $49 per month or $468 per year and includes everything in Pro, advanced AI business analysis, marketing and growth recommendations, AI-assisted follow-up drafts for you to review and send, high-volume AI generation subject to fair-use limits, and priority concierge support. The Citruss transaction fee drops to 1%.

Paystack processing fees apply separately from Citruss transaction fees. Rates depend on your country and payment method.

Add your bank account and withdraw when you choose. You can review payout amounts, fees, and the bookings they cover.

With Citruss Pro, ask the AI Business Analyst about service revenue, booking trends, and returning clients. Compare its answers with your records before deciding what to change.

Email support@usecitruss.com with your question. For help with a booking or payment, include the relevant booking reference so we can look into it.